Nortel Support Center

1. What does the Open IP Support Group at Aricent do ?
   
   Support activities include
   (a) Queries on software already released to OpenIP-licensees by Nortel
   (b) Bug fixes
   (c) Build related queries
   (d) Patch releases
   (e) Telephone support for any clarifications/queries on the software.



2. What is the OpenIP Support Tool /OISTER ?
   

   The OpenIP Support Tool referred to as OpenIP Support Tool Ensuring Resolution Of Problems (OISTER), is a tool that allows all the existing OpenIP Licensees to enter problems that they face in the OpenIP software, directly. Problems entered via the OISTER are assigned a problem number, and the submitter can view the status of the problem from time to time.

3. How does one contact the OpenIP Support Group ?
   

   You can send an email to OpenIP-Support@Aricent.com, with your problems.You can also enter your queries/problems directly via the OISTER.

4. How do i get a login and password for submitting new/existing problems via the OISTER ?
   

   Currently, the OISTER is open only for existing OpenIP-licencees. If you have support and maintenance contract and if it is not expired, then Aricent would have already intimated your login and password, for OISTER.

5. I have a support and maintenance contract that is still valid (not expired), and i still have not received my login and password.
   

   Please contact OpenIP-Support@Aricent.com.

6. I have a support and maintenance contract that has expired, and would like to renew it. Whom should i contact for the same ?
   

   Please contact OpenIP-Support@Aricent.com. From then on, a one-on-one discussion is planned, and taken up from there.

7. I have received the release from Nortel, and would like some enhancements on the same. Whom should i contact ?
   

   Please contact OpenIP-Support@Aricent.com.